Contact Information

Store: ralphst
Website: https://ralphst.shop
Last updated: September 22, 2026

Customers may use this policy to confirm the store's stated approach before completing payment.

This page identifies the store operator and the channels available for customer support.

Customer support

Email: support@ralphst.shop
Phone: 17605342678
Support hours: Monday through Saturday, 9:00 a.m. to 5:00 p.m. Pacific Standard Time (Los Angeles), excluding U.S. public holidays
Typical response time: 2 business days

When contacting us about an existing purchase, include the order number, the email address used at checkout, and a concise description of the request. Do not send full card numbers, passwords, or other unnecessary sensitive information by email.

Merchant identification

Store name: ralphst
Website: https://ralphst.shop
Business or correspondence address: 12299 Saratoga Sunnyvale Rd, Saratoga California 95070, UnitedStates

Returns correspondence

Return destination: provided after return authorization. The business address is not automatically a return warehouse. Customers must follow the Return and Refund Policy and obtain authorization before mailing merchandise. An unauthorized parcel may be delayed or sent to the wrong facility.

Urgent order corrections

For a delivery-address or cancellation request, contact us immediately and state “Order correction” in the subject line. We will make a reasonable effort to help, but a change cannot be guaranteed once processing or dispatch has begun.

Privacy and accessibility

Privacy requests should be sent to support@ralphst.shop. Customers who experience difficulty accessing website content or need a reasonable communication accommodation may contact support and describe the assistance requested.

Expected communication standards

We aim to respond accurately and respectfully. Response time may be longer during weekends, public holidays, or unusually high demand. We may ask for reasonable verification before disclosing account or order information.